Refund & Cancellation Policy

Jolly membership is non-refundable. It is priced low for a full year of live sessions and a play kit, and we do not offer refunds after your membership has activated through your first paid batch assignment.

This is why the introductory class is free. Attend it, ask everything you want to ask, and only pay if you are sure.

If you need to stop for a while, you can pause for up to 60 days a year at no cost — see below. We will always suggest that first.

The introductory class is free. There is nothing to pay and nothing to cancel. You may simply not attend, although we would be grateful if you told us so that we can offer your place to someone else.

Please use it. It exists so that nobody pays for something that turns out not to suit them.

You can stop attending at any time and you can ask us to close your account by messaging us on WhatsApp, emailing hello@jollyplay.in, or asking us to call you.

Cancelling stops future contact. It does not produce a refund, and you keep access until the end of the period you have paid for.

Life interrupts — travel, surgery, a family duty, a stay with your children. You may pause your membership for up to 60 days in a year, free of charge. Your end date moves forward by exactly the number of days you paused, so you lose nothing.

Ask us on WhatsApp or by phone and we will do it for you.

There are situations where a refund is simply the right thing, and in these we act without you having to argue:

• You were charged twice. We refund the duplicate in full as soon as we spot it. You do not need to ask.
• Money left your account but your membership never started. We reconcile every payment daily; we will either activate your membership or return the money.
• We could not deliver. If we stop running the sessions you paid for, or cannot deliver your kit, we extend your membership by the affected period or refund it — your choice.
• Your kit arrived damaged. We replace it. We do not ask you to pay the return postage, and your membership continues unchanged.

Where a refund is due, it goes back to the original payment method. Banks usually credit it within 5 to 7 working days of us processing it.

If something serious has happened — a hospital admission, a bereavement, a move that makes attending impossible — write to us and a person will read it. We are not obliged to refund, and usually a pause serves you better, but we would rather hear from you than have you quietly give up.

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019 or any other Indian law. In particular, a no-refund policy does not limit your right to a remedy if the service we provided was deficient. If you believe it was, tell us — see the complaints section below.

If we cancel a live session, we will tell you on WhatsApp as early as we can and you may attend any other session that week. If we cannot deliver the sessions you have paid for over a sustained period, we will extend your membership by the affected days or refund them, at your choice.

If money leaves your account but your membership does not activate, it will normally resolve itself within 15 minutes. If it does not, contact us — we reconcile every payment against our records daily and will either activate your membership or refund you.

Duplicate payments are refunded in full as soon as we identify them. You do not need to ask.

Message us on WhatsApp, email hello@jollyplay.in, or ask for a call and we will phone you. If you are unhappy with how we handled it, write to our Grievance Officer at hello@jollyplay.in. We acknowledge grievances within 48 hours and aim to resolve them within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.